Working through difficult board relationships
This guide looks at some of the challenging behaviours which Chairs may have to manage. It offers tips on understanding the causes of difficult behaviour, recognising if your behaviour may be contributing to the problem and how to address confront and resolve the difficulties.
When a group of people is undertaking work that is important to them, it’s almost inevitable that there will be differences of opinion. As Chair you need to be comfortable with disagreement and find a way to redirect energy and emotion if possible, or step in if it is causing damage.
Challenging behaviour could include reluctance to leave the board, being too dominant, tensions and disputes with other trustees, undermining the Chair or sharing information inappropriately. There are some behaviours which should not be tolerated, such as abuse, sexual harassment and financial wrongdoing.
Clear policies and procedures are helpful for preventing and dealing with many difficult behaviours, but in most cases, a candid conversation with the person involved will be required. Whilst these conversations are crucial, they’re not always easy. The guide sets out a number of practical tips to make the task easier, such as, understanding your powers as Chair and being ready to accept criticism.
FBI- Factors Influencing Behaviour
It’s important to understand difficult behaviour. Few of us intend to be difficult and we can feel hurt if we’re given that label. The FBI model is a useful approach to analysing difficult relationships. It looks at the factors influencing behaviour, behaviours themselves and the impact on others.
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